Emails
To create and configure the email notification on your form, open the Emails tab on the top banner of your form.
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A preset will pop, where you can configure the email you'll like to send.
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Email name * - Name of the email for internal usage, this will not be shown to the user.
Send this email always - Turn on/off depending on if you want to send this email always, if you want to trigger different emails depending on the options of the form, continue reading.
Email subject * - Subject of the email that will be sent.
From email - Normally it ads the email from the Serviceform account that you are loged in, but you can use another email if wanted.
Email sender - the name of the sender (eg. company name).
To email - To whom do you want to send the email? Use #customerEmail to send it to the user after they fill their data on the form.
Email body - write the content of your email.
You can use these tokens (the form gets this from the answer user gives):
- #customerName - Name introduced by the user in the form;
- #customerEmail - Email introduced by the user in the form;
- #customerPhone - Phone Name introduced by the user in the form;
- #customerLastName - Last Name introduced by the user in the form;
- #q0o1 - will use the response from a particular question and option selected by the user in the form;
- #results - it will load all the responses from each submission
Email attachments - attach any file that you'd like to send in the email
After you finished, don't forget to save the email by clicking on 'Create email'
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To send different emails, depending on the options the user selected in your form, you'll need a Select One or a Multiselect type of question.
Open the 'Settings' and on Conditional emails' select the email you want to send on that option.
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Note: You need to have configured the email previously on the Email tab, or you can click on 'Open email preset manager'