website logo
⌘K
Getting started
Create your Serviceform account
Pixel
Your Dashboard
Conversational tools
Serviceform glossary
FAQs
Cookies
GA 4 and DataLayer
Send events into GA4 from DataLayer
Cookie controller
Website analytics (Insights)
Custom event tracking
Chatbot
Design your chatbot
Build your chatbot
Settings
Preview your chatbot
Install your chatbot
Duplicate your chatbot
Translate your chatbot
Facebook Chatbot
Advanced
Live chat
Livechat teams
Trigger your livechat
Set hours
Desktop notifications
SMS notifications
Livechat in Serviceform App
Talk with the clients
Popup
Create your first popup
Popup type settings
Popup content
Popup design
Thank you page
Tracking and advanced settings
Language
Install your popup
Leadbar
Create your Lead bar
Types of Bars
Form
Build your form
Question types
Settings and design
Custom CSS & JS
Install your form
Emails
Install tools
Insights
Website analytics
Flow statistics
Live chat statistics
Ourly Calendar
Setup Ourly
Events
Sync Calendar
Email signature
Add email signature to Gmail
Social Inbox
Connect Facebook and Instagram
Meta Business Suite
Integrations
Sending lead via Webhooks
Google Analytics
Zapier and Webhooks
HubSpot with Zapier webhooks
Collect payments with Stripe
Leads
Filter leads
Export leads as XLS
Account
Settings
Change password
Plan settings and invoice history
Docs powered by archbee 
10min

Facebook Chatbot

Build your Facebook Chatbot

Create a chatbot using the conventional method but only using Select, Text, and Statement question types.

Document image



Make sure to add logic jumps to every option in Select question types.

Train your chatbot with success and failure questions configured.

Transfer to a Live Chat agent



To transfer to an agent, jump an option under a Select question type to Stop after. (Make sure you have not chosen multi-select or dropdown. It must be a select one configuration.)

Live chat mode will activate when clicked on the selected option and the chatbot will stop.

The chatbot will automatically resume after 1 hour.

Configure your Facebook Chatbot



  1. Go to the Chatbot "Settings" tab next to the "Build" tab.
  2. Login to your Facebook account and permit the Serviceform App to view the pages you're an admin of.
  3. Select the page you want to add the bot and click the "Enable FB Bot" button.
  4. Your Facebook bot should now be active on the selected page.



Best practices



  • Logic jumps for select question types must be added to every option. (Not for the entire question)
  • Train the chatbot for opening keywords such as hi, hey, and hello.
  • Train the chatbot for keywords in all the options in a select question type.
  • Select question type - Option limitations are as follows:
  1. Options with redirect URLs - Only up to 3 options with URLs.
  2. Options without redirects URLs - up to 13 options.





Updated 27 Jul 2021
Did this page help you?
Yes
No
UP NEXT
Advanced
Docs powered by archbee 
TABLE OF CONTENTS
Build your Facebook Chatbot
Transfer to a Live Chat agent
Configure your Facebook Chatbot
Best practices