---
title: Gather reviews
slug: gather-reviews
description: Learn how feedback plays a crucial role in understanding customers and adapting businesses, especially for chatbots. This comprehensive document explains step-by-step instructions to enable reviews, with an added feature to request reviews after a chatbot
docTags: 
createdAt: 2021-06-04T08:06:43.000Z
---

It is always nice to get feedback, this helps you to better understand your customers and adapt your business to it. This can also be done for your chatbot.

- To enable the reviews, enable it from the 'Reviews' toggle.
- Want to ask for a review after the chatbot is closed by a customer? Toggle on the 'Review after flow closed'. Toggling this off will include the review inside the chatbot instead.



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- It is possible to change the header, comment, placeholder and the button text. Check the picture below to see where the text will be positioned!



::Image[]{src="https://api.archbee.com/api/optimize/SRR7Dw6jlnoj-xk5jLa7o/B18QXee4Uqcok6hY3MK6g_screenshot-2021-07-14-at-142354.png" size="40" width="612" height="928" position="center" showCaption="false"}