All the information collected from the Serviceform tools will be automatically sent to the Google Analytics Account connected to the website. The information will firstly go to Events.
You can create the Goals using the data from the Chat Complete or Form submitted.
In your Google analytics account, go to 'Admin' and then 'Goals'.
Click on 'New Goal'.
Setup you goal, by using a Custom configuration.
In the Goal description add a Name and select the Event type.
In the goal detail add:
Save your Goal and it's all set.
Under Settings in the chatbot builder, you have the Notification settings, there, you can change the datalayers for both interactions or submissions.
For this you'll need to have basic undestanding of coding.
Let’s say you want to seat as a goal “users who finished the submission and are interested in buying” or “users who finished the submission and are interested in recruitment processes”.
And this for recruiting:
Do as many options as you like.