---
title: Live chat
slug: live-chat
description: Improve lead generation and communication with Serviceform Live chat. Collect leads effortlessly with the chatbot flow before engaging in real-time chats. Trigger chats easily and assign them to team members for efficient customer interactions. Access con
docTags: 
createdAt: 2021-02-16T08:24:36.000Z
---

# Serviceform Live chat

::loom{url="https://www.loom.com/share/3909614bbcd84f1291e9aa19412b9b48"}

Serviceform live chat has multiple functionalities that will help you communicate directly with your potential leads.

As best practices, we recommend getting the lead using the chatbot flow before using the live chat, this way, in case you disconnect, you will have another way to get in touch with the customer.

## Trigger your livechat 


You have different options in your chatbot to [Trigger your livechat](docId\:MgXcw_C0yBlet2vYUuTVQ)

Use the [Livechat teams](docId\:RrfYIIp5iMwF-y-cKYlwC) to assign the conversations to the relevant team members.


## Start a conversation

You can start a live chat by receiving one of the notifications, or start chatting directly with a user that is on your website.

To start a conversation directly from your Servicefom account, go to the "Conversations" tab in[Your Dashboard](docId\:MHS4FMKV66cN6B6zPCu-d) 

Select the conversation you want and just click on "**join the conversation**"

![](https://api.archbee.com/api/optimize/SRR7Dw6jlnoj-xk5jLa7o/BeHdFwgU61XVDSn3tGfCQ_screenshot-2021-07-01-at-153258.png)


Notifications 
-------------------

You can select to be notified by one of these options

### [Desktop notifications](docId\:BJ8pgsK0PYpvOhRxZ_HFc)   

Subscribe/unsubscribe desktop notifications

### [SMS notifications](docId:3vLmB9xkuUZsE4-dpnk4A)

One time registred link

### [App notifications](docId\:Yqi8PVA9n_Tn_D-TH_VBH)   

You can download the app on Apple Store or Google Play