Once you set up an agent to receive an SMS notification on your 

 you will receive a one-time link SMS, if you click on it you'll be forwarded to the live chat and you just have to click on "

SMS notifications are not included in your plan! There will be extra charges

If you can't click on the URL that you received in the SMS, try to save the number in your contacts!

Learn how to set up an agent for SMS notifications on Livechat teams. Receive a convenient one-time link SMS allowing you to easily join live chat conversations. Please be aware that SMS notifications may incur additional charges as they are not included 

Desktop notifications

SMS notifications

Livechat in Serviceform App

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SMS notifications

Can't click on the URL sent in the SMS?