Serviceform live chat has multiple functionalities that will help you communicate directly with your potential leads. As best practices, we recommend getting the lead using the chatbot flow before using the live chat, this way, in case you disconnect, you will have another way to get in touch with the customer.
You have different options in your chatbot to Trigger your livechat
Use the Livechat teams to assign the conversations to the relevant team members.
You can start a live chat by receiving one of the notifications, or start chatting directly with a user that is on your website.
To start a conversation directly from your Servicefom account, go to the "Conversations" tab inYour Dashboard
Select the conversation you want and just click on "join the conversation"
You can select to be notified by one of these options
Subscribe/unsubscribe desktop notifications
One time registred link
You can download the app on Apple Store or Google Play