The available settings for a statement type of question are the following:
The available settings for a text question type are the following:
To ask a question, change the text inside the Label text box. To give an example of an answer, write in the 'Placeholder text' box. The placeholder text is optional and can be left empty.
To make sure you get an answer to your question you can toggle on the 'Required' button. This will ensure that the client adds an answer before the flow continues. For a more specific type of answer, you can use the 'Choose validation' dropdown and choose a validation method suited for your question.
Asking one question brings up a box as presented in the image below
By pressing '+ Add option', it is possible to ask multiple questions at the same time. This will alter the outcome in the bot as follows.
To remove an option, simply press the trash can in the top-right corner of the option box.
The available settings for a Select one question type are the following:
The multiple options can be presented in different formats.
With the advanced settings offer more functionalities to add to your select one -questions.
The first section is livechat-based and allows a livechat notification to be sent when clicked on.
To enable a livechat-trigger select the team you want to direct the livechat to.
To enable/disable notifications from the interaction, either choose 'no action' or 'notify team'.
To further determine when this button will be shown, choose the appropriate option from the dropdown-menu.
'No action' will use the same settings found on the configure page.
'Hide if offline' will hide the livechat-trigger button if no livechat-agent is online.
'Hide if online' will hide the livechat-trigger button if a livechat-agent is online.
If you want to add a price for one of your options, add the value here and use it to calculate a total amount at the end of the flow.
To send a copy of the lead to an email, add it here. Want to send a copy to multiple emails? Just separate the emails with a comma and you are good to go.
A hidden property comes in handy when doing integrations. With a token it is easier for the receiving system to identify the correct option to be brought in. This can also be used in the flow by referencing to the token.
For example, you have a list of courses, and each course has a number. If you don’t want to show it to the client but you’ll need it for the integration, you can use this field.
To redirect the user when clicking on an option, add a url where you want to redirect them to. To open a new tab leave the 'Redirect in same tab' off, if you want to redirect them in the same tab, toggle it on.
Use the Search question type to crawl through the website and search for particular keywords. This can be used to search for products, services or questions.
Learn more through our video, in the 'Create a Searchbot', or via this link (opens in a new tab).
The available settings for a Calendar question type are the following:
We offer four different subtypes for the calendar question.
Contrary to other question types, the HTML-question will not allow you to write anything in the flow-section itself. All HTML-code must be added in the designated 'HTML content'-section.
The FAQ-section can be used in either the Welcome page, or in the flow with the help of this question type. This is what it looks like in the flow:
This question will allow you to ask your client to upload an image or file.